Actalent is seeking a fully remote HR Assistant II to join our My HR Live Support (MHLS) Benefits team. This role is an excellent opportunity to become part of a growing team and contribute to exciting projects. The MHLS Benefits team is dedicated to providing precise, consistent, and timely HR support through various contact channels, including phone, chat, and HR cases.
Role and Responsibilities
As an HR Assistant II within the MHLS Benefits organization, you will be the primary point of contact for employee inquiries and case management services. Your role includes managing a wide range of benefits-related cases, ensuring compliance with organizational benefit plans, and providing accurate information and issue resolution.
Key responsibilities include:
Managing employee contacts with a focus on problem-solving and customer satisfaction.
Handling cases with a high degree of ownership, empathy, and personalized attention.
Using critical thinking to balance process adherence with individual employee needs.
Resolving inquiries by referring to available documentation and escalating unresolved issues as needed.
Collaborating with partner teams to address cross-functional issues and improve policies.
Key Qualifications
Successful candidates will demonstrate:
Excellent organizational and time management skills.
Strong customer service skills with a focus on quality and experience.
Outstanding verbal and written communication abilities.
Understanding of benefit terms and programs.
Quick decision-making skills and strong judgment.
High level of ownership and sensitivity in handling situations.
Required Experience
2+ years of experience in Benefits or Human Resources, preferably in a contact center or shared services environment.
Experience in rapidly changing work environments.
Exceptional customer service and communication skills.
Ability to adapt to a flexible working environment.
Technical proficiency with Microsoft Office Suite or similar software.
Preferred Qualifications
Bilingual in Spanish (preferred but not required).
Benefits
Actalent offers a comprehensive benefits package, including:
Medical, Dental, and Vision coverage
40 hours of accrued sick time
40 hours of accrued vacation
6 paid holidays
401(k) plan
Employee Assistance Program
Udemy ongoing education program
360-degree performance review process
Abenity Discount Program
Diversity, Equity, and Inclusion
At Actalent, diversity and inclusion are integral to our culture and success. We are committed to:
Hiring diverse talent
Maintaining an inclusive environment through continuous self-reflection
Building a culture of care, engagement, and recognition
Ensuring growth opportunities for our people
Actalent is an equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
About Actalent
Actalent connects passion with purpose, advancing engineering and science initiatives through specialized expertise. With nearly 30,000 consultants and over 4,500 clients globally, Actalent supports many Fortune 500 companies. Launched in 2021 as part of Allegis Group, Actalent focuses on engineering and sciences services and workforce solutions.
About Aston Carter
Aston Carter delivers top-tier corporate talent solutions across various sectors, including accounting, finance, human resources, and more. With a global presence, Aston Carter excels in meeting client and talent needs with agility and excellence.
Accommodation Requests
If you need a reasonable accommodation due to a disability, please email astoncarteraccommodation@astoncarter.com for assistance with the application or interview process.
