IT Coordinator (Remote)
Locations: Rosemont IL
Time Type: Full time
Job Requisition Id: R244617
At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we’re delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we’re outpacing our competitors faster than ever before.
We believe diversity is the cornerstone of creativity and innovation—and we foster an open, inclusive, flexible work environment that supports our transformation.
Knowledge Management Administrator will be a technically savvy individual that will collaborate with leaders and other technologists across the IT organization. This role includes maintaining and building our knowledge library and providing administrative support to several IT vice presidents and their associated value streams.
Flexible Work Policy: The work for the Knowledge Management Administrator position is completed 100% remotely anywhere in the United States except Hawaii or United States Territories. This position may have the potential to travel up to 20% dependent on business needs.
Responsibilities
- Performs librarian functions for all training documentation, including videos and supporting artifacts and ensures training curriculums are organized and updated.
- Maintain presentation library, filing/uploading presentation and organizing accordingly.
- Support email communications to the IT department, including drafting, editing and publishing new hire announcements and other key strategic or organizational announcements.
- Provide support for editorial review of technical communications as needed; examples include service-related emails, infrastructure, and cybersecurity related updates, etc.
- Writes and edits internal procedural documentation such as Standard Operating Procedures and How to Guides.
- Post and update documentation on IT Intranet page to ensure content is current; upload new announcements, town hall materials and other documents as needed; assist with editing page design, layout, and formatting as needed, coordinating with platform owners on execution.
- Assist with scheduling and creating materials for bi-monthly functional meeting, including planning, logistics, coordinating technical needs, helping develop content, coordinating with presenters to ensure quality and on-time delivery, provide creative and editorial feedback, share post-meeting updates on Yammer and Intranet, etc.
- Manages the calendar and daily schedule of assigned IT leaders ensuring the most efficient use of time through a detail-oriented and forward-thinking approach.
- Provides consistent high quality administrative support to assigned leaders and their departments, using sound judgement in dealing independently with a variety of routine and non-routine problems and situations.
- Assist in organization and execution of IT culture-building activities, such as lunch and learn events, workshops, etc.
- Share content and materials on IT Yammer channel (internal social media channel) to encourage activity, engagement consistent posting; content development including brainstorming and proposing new ideas for messaging as well as identifying potential stories/content for posts based on projects and events in IT; drafting verbiage for new posts and publishing to channel with videos/photos as appropriate.
- Support executive thought leadership content development, such as drafting byline articles, video scripts, social media posts, awards submissions, etc.
- Basic video editing of training content including extracting key training from video recordings.
- Coordinate with internal creative agency as needed on video projects and other creative materials as needed, submitting project requests, partnering on kick off call, provide review / feedback of deliverables, etc.
- Arranges meetings (virtual and onsite); makes travel arrangements and processes expense reports in a timely manner.
Relationships
- Internal: IT leaders in Enterprise Platforms, and SLT leaders in technology
- External: Coordinate with external vendors and customers as needed to schedule meetings for SLT leaders
Minimum Qualifications
- Must possess a minimum of 5 years of experience Administrative Support within Information Technology or related fields.
- Proficiency in all Microsoft Office products
- Ability to work in a fast-paced environment with strong planning and time management skills
- Excellent written and oral communication skills; interest in writing and attention to details
- Interest in culture-building activities; ability to think creatively and bring cultural beliefs to life
- Ability to multi-task under pressure and manage multiple projects and/or tasks
Preferred Qualifications
- Experience supporting high-level leader in large organization
- Experience with complex spreadsheets and content management in SharePoint
- Experience creating technical and training documentation
- Experiences developing various forms of content, including but not limited to: written articles, web content, PowerPoint presentations, video scripting, video creation (recording videos and editing raw footage), social media content and posting, etc.
- Experience preparing functional meetings or other high-visibility events; includes engagement activities, helping prepare presentations and videos, coordinating with technical team to ensure smooth execution day-of, etc.
- Ability to create graphic design elements and/or video editing using basic software tools: Adobe suite (Illustrator, InDesign, Premier, After Effects, Photoshop), Canva, Final Cut, Davinci Resolve, iMovie, etc.
- Proven experience executing projects, coordinating with stakeholders, and serving as the IT liaison in multiple business functions– e.g., Human Resources, Marketing, Corporate communications.
Education
- High School Diploma or GED required; college degree preferred
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $$25.87 – $36.00 per hour. In New York City, the expected compensation for this role is between $32.26 – $45.00 per hour. In California, the expected compensation for this role is between $30.63 – $42.00 per hour. In Washington, the expected compensation for this role is between$30.63 – $42.00 per hour.
Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
About Us
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Consumer Privacy Act of 2018, and its policy may be found here.
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
