IT Systems Support (gTern) at Green Africa Airways Limited

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IT Systems Support (gTern) at Green Africa Airways Limited

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: IT Systems Support (gTern)

Location: Lagos

Job Role

  • Provide Tier 1 IT support delivery and log all support issues
  • Document resolutions and analyze trends for ways to prevent future problems.
  • Field incoming help requests from end users via in-person, telephone, and e-mails in a courteous manner.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Responsible for inventory maintenance
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.

Qualifications

  • Higher Education Diploma or University Degree in the field of Computer Science or any related discipline
  • 0 – 2 Years working Experience in a Support Role
  • Microsoft/Cisco/ITIL Certifications is an added advantage
  • Experience with desktop and server operating systems, including Windows 8 and 10.
  • Working knowledge of a range of diagnostic utilities, including [bios hardware testing utility, Spice works network monitor…etc.].
  • Good written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Skills:

  • Strong written and oral communication.
  • Basic computer hardware.
  • Interpersonal skills.
  • Documentation skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law

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