About ABC Legal Services:
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of 350 with offices in Los Angeles, Miami, Brooklyn, Chicago, Washington and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. This position is full-time, on-site, in our Seattle HQ office.
Job Overview:
The International Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role does Order Enty, follows up with process servers, moves orders along and provides information and updates. The International Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once.
Key Responsibilities:
Respond to customer support tickets, including answering questions and resolving issues related to existing orders
Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
Process Incoming Mail, Data Entry and Preparing Service Returns
Perform other job-related duties as assigned
Qualifications:
High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
Minimum of 1 year order/data entry experience
Must have knowledge of use and operation of standard office equipment including scanners, copiers and printers
Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
Document manipulation experience
Ability to transcribe information, review an order, investigate issues and implement solutions
Ability to perform repetitive tasks with accuracy
Ability to maintain a high level of work product in often stressful situations
Ability to anticipate issues and circumvent them
Ability to implement new processes and changes and improve performance
Typing speed of at least 55 wpm
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
Disability insurance
Employee assistance program
Referral program
Starting Pay: $20.07 per hour
