• Reference Number: 314431
• Posted: 08/07/2024
• Job Type: Contract
• Industry: Business and Financial Operations
• Work Location: Remote

Are you a seasoned Project Manager with a passion for customer experience (CX) and a knack for driving cross-functional projects to success? Our esteemed pharmaceutical client is looking for a CX Project Manager to join their dynamic team.

Please note, IT Program Management is not applicable to this role, and will not be considered.

CX Project Manager
Location: Remote (must be able to work in EST)
Rate: $70.00 – $75.00 per hour
Duration: 12 month contract

CX Project Manager Role Summary:
Seeking a seasoned project management professional to join our Customer Experience & Engagement team. This role combines traditional project management responsibilities with a focus on customer experience, digital, and healthcare. The successful candidate will work in close collaboration with various internal teams and clients, support the implementation of strategic initiatives globally, and play a crucial role in improving our customer experience across all touchpoints, while ensuring projects are delivered efficiently and on time.
Role Responsibilities:

• Manage and lead the interaction with the CX teams, including Research & Insights, Strategy, Design, and Experience Effectiveness; as well as cross-functional teams in Digital, Biopharma, and agencies to action on Pfizer’s mission
• Prepare project plan and supervise the roadmap of CX teams, ensuring successful execution and delivery of CX deliverables associated with our organization’s core services: CX research, strategy, design, and measurement
• Oversee project management and collaborate with CX Leads, ensuring timely and efficient delivery of CX work
• Maintain open and regular communication with CX leads to provide updates on project plans, status reports, risk tracking, and delivery
• Support project intake and demand management for CX support requests, track team capacity to assess bandwidth for upcoming tasks; communicate capacity concerns to CX Leads
• Advocate the availability and value of CX services to cross-functional partners, and ensure representation of CX across strategic initiatives and solutions
• Serve as the team’s representative on various project management organizations and product councils, ensuring CX activities are correctly logged and reported to CX Leads
• Utilize strategic thinking to ensure coordination between different projects and teams, always aiming for a best-in-class customer experience, facilitating discussions between key stakeholders for issue resolution

Qualifications:

• Bachelor’s degree in a relevant discipline, with 3+ years of experience in the pharmaceutical or healthcare industry, preferably with a focus on digital.
• Proven ability to gain trust with management at all levels, including the ability to craft and deliver presentations.
• Demonstrated experience in creating and implementing strategic plans in a complex organization.
• Ability to manage multiple projects concurrently, prioritize activities based on organizational needs.
• Experience overseeing the execution of innovative digital projects across varied geographies.
• Excellent communication skills and the ability to influence key partners and stakeholders.
• Demonstrated ability to foresee, manage, and influence transformational changes that impact Digital and the wider Business Units.
• Ability to facilitate various meetings and workshops, maintain project timelines, identify and address risks, and oversee project planning and execution

Preferred Background:

• Project or Product Management role experience, following PM standards, preferably in agile methodology
• Knowledge in CX capabilities, such as Research and Insights, Experience Strategy, Experience Design, and Experience Measurement
• Understands how to work cross-functionally with Business partners, Developers, Product Managers, among others
• Ability to comprehend project impacts, document key CX activities, processes, and deliverables
• Proficiency in coordinating key dates, milestones, and deliverables, and managing traditional project planning activities

Why Join Us?

• Impactful Work: Contribute to meaningful projects that drive the customer experience strategy for a leading pharmaceutical company.
• Collaborative Environment: Work with a team of dedicated professionals who are passionate about delivering excellence.
• Professional Growth: Enhance your skills and career in a supportive and challenging environment.

• Medical, Dental, Vision, 401k
• Weekly pay with direct deposit
• Consultant Care support
• Free Training to upgrade your skills

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.